What is Consumer Discrimination?

Discrimination laws do not just apply in the workplace. It is also unlawful for providers of goods, facilities or services to directly or indirectly discriminate against consumers in what they provide, or the terms they offer, on grounds of race, sex, disability, religion or belief, or sexual orientation.

Examples of consumer discrimination might include a shop or restaurant failing to provide adequate access or restricting services to disabled customers, or a hotel discriminating against gay couples by refusing them a room because of their sexual orientation. Exemptions do sometimes apply, and there are differences from workplace discrimination law, so careful guidance from experienced legal advisers is advised.

There remains a considerable lack of awareness of discrimination laws in the wider world, outside of work. The sad reality is that open and offensive discrimination in customer service is still a real problem and despite decades of anti-discrimination laws, there are not many obvious sources of advice on how to challenge it. It can be extremely distressing to find yourself the victim of consumer discrimination. Our dedicated team of lawyers offers a sympathetic approach extensive experience of advising and litigating in consumer discrimination claims.

What should you do if you think you have been a victim of Consumer Discrimination?

If you are concerned about your treatment or feel you have been discriminated against and would like advice about whether it amounts to race, sex, maternity, disability, religion or belief, or sexual orientation discrimination, we can help.

If you think you may have had an experience which could result in a consumer discrimination claim, all you need to do is fill out our appropriate EqualityXpress online questionnaire from the options below. Our solicitors will contact you to let you know their opinion about whether you have a potential claim. EqualityXpress is free and 100% confidential.

Disability discrimination
Maternity discrimination
Race discrimination
Religious discrimination
Sex discrimination
Sexual orientation discrimination

Disability Discrimination in Goods and Services

Our expert discrimination lawyers have considerable experience of dealing with cases where disabled people have been denied access to goods and services due to their disability. We are committed to providing a cost-effective, quality and responsive service alongside compassion and an understanding of the client’s position.

Regrettably, disability discrimination is a particularly common form of discrimination in goods and services provision. Sometimes, this is because service providers are reluctant or slow to put in place the necessary access provisions or reasonable adjustments required to allow people with disabilities easy freedom to enjoy premises and services. It can also arise through deliberate less favourable treatment in response to recognising a person’s disability, sometimes accompanied with aggressive or offensive comments and actions.

If you think you may have a consumer disability discrimination claim, all you need to do is fill out our appropriate EqualityXpress online questionnaire (disability version). Our solicitors will contact you to let you know their opinion about whether you have a potential claim. EqualityXpress is free and 100% confidential.

Sexual Orientation Discrimination in Goods and Services

At Russell Jones & Walker, our discrimination lawyers have dealt with cases where people have been treated less favourably than other consumers of goods and services because of their sexual orientation. We are committed to providing a cost-effective, quality and responsive service in LGBT consumer discrimination claims.

It is unlawful to discriminate against consumers on grounds of sexual orientation, yet this discrimination persists in access to healthcare provision, insurance, holiday or hotel accommodation.

If you think you may have a claim for LGBT consumer discrimination, all you need to do is fill out our appropriate EqualityXpress online questionnaire (sexual orientation version). Our solicitors will contact you to let you know their opinion about whether you have a potential claim. EqualityXpress is free and 100% confidential.

Contact us today to talk about your discrimination issue with one of our specialist discrimination solicitors

Please call 0800 916 9060 or email enquiries@rjwslatergordon.co.uk. Our Sexual Orientation discrimination employment solicitors operate from offices across the country and can offer immediate and accessible representation anywhere in the UK.